Delivery

Standard delivery is free to mainland UK addresses and is made on a doorstep or kerbside basis, meaning delivery is to the front door or ground-floor entrance only. It does not include carrying items inside, unpacking, assembly or packaging removal.

We arrange delivery using our trusted couriers. For larger orders, we will get in touch to schedule your delivery on a suitable date. Where additional support is needed, such as in-room placement or assembly, this may be available by prior request and subject to availability and additional charges. Any additional services must be agreed in writing before delivery.

Standard delivery to mainland UK addresses is free and completed on a doorstep or kerbside basis.

If additional services are requested or non-standard delivery requirements apply, any associated charges will be confirmed before you commit to the order. We will never add delivery charges after your order has been placed without your agreement.

All delivery times are estimates and may vary by product and location.

Most in-stock furniture is delivered within 10–14 working days of order confirmation. Smaller items sent by courier are typically delivered within 5–7 working days from dispatch.

We usually advise to allow up to 65 days for order and shipment of made-to-order or customised items. We show the estimated lead times on the product page and again at checkout. Once your item arrives at our UK warehouse, you will be contacted to arrange delivery.

If your order includes both in stock and made-to-order items, we’ll confirm whether delivery will take place together or in separate stages before booking.

We currently deliver to most mainland UK postcodes.

At present, delivery is not available to Northern Ireland, the Scottish Highlands and Islands, the Channel Islands or the Isle of Man. If you’re unsure whether delivery is available to your address, please contact us before placing your order and we’ll be happy to advise.

When your order is ready for dispatch, you will be contacted to arrange a suitable delivery date.

Depending on the carrier and location, you may receive a confirmed delivery date, a delivery time window where available, and updates by email or SMS on the day of delivery. Someone aged 18 or over must be available to receive and sign for the order.

If you need to change your delivery date, please let us know as early as possible so arrangements can be updated.

For our larger furniture items, checking access in advance is essential for a ensuring a smooth delivery.

Before ordering, we recommend measuring doorways, hallways, staircases and lifts, and considering any tight turns or low ceilings. Please also tell us in advance about access restrictions such as stairs with no lift access, gated entry or parking limitations.

If delivery cannot be completed safely due to access issues that were not identified beforehand, the item may need to be returned or delivery rescheduled. In these cases, additional charges may apply.

A little preparation helps ensure delivery runs smoothly.

Ahead of delivery, please clear the access route to the delivery point and move any fragile items nearby. If you have concerns about marks, you may wish to protect flooring or corners. Please also let us know in advance about parking restrictions, concierge access or any site-specific delivery rules.

A delivery may be treated as failed if no authorised adult is present, access is unsafe or unsuitable, or the delivery cannot be completed due to incorrect address or access information.

Where a delivery fails for reasons within your control, a redelivery or collection charge may apply and any fees will be confirmed before rearranging delivery. If a delivery issue is caused by our error or that of our carrier, no redelivery charge will apply.

Please inspect your items as soon as reasonably possible after delivery. If you notice visible damage, missing parts or an incorrect item, please take clear photographs and contact us within 48 hours with your order number.

We also advise keeping the original packaging until you’re confident the item is suitable.