Privacy policy

Last updated: 08/01/26

1. Introduction and Purpose of This Policy

Casana Interiors operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Casana Interiors is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

2. What Information We Collect

When you interact with Casana Interiors - whether by visiting our website, placing an order, contacting our team, or subscribing to updates - we collect and process personal information to help us provide our products and services effectively.

We may collect personal information from the following sources:

  • Directly from you including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information;
  • Automatically through the Services including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies;
  • From our service providers including when we engage them to enable certain technology and when they collect or process your personal information on our behalf;
  • From our partners or other third parties.

2.a. Information You Provide to Us

We collect information that you voluntarily provide when you create an account, make a purchase, complete checkout as a guest, or contact us for support. This may include:

  • your name and title
  • contact details such as billing/delivery addresses, email address and telephone number
  • order details, including product selections, transaction value and delivery preferences
  • communications and correspondence with our customer service team
  • marketing preferences or consent to receive promotional communications

For business or trade customers, we may also collect company name, VAT number and account information necessary to manage trade pricing and orders.

Payment information is collected securely when you complete a transaction. We use approved payment processors, including Shopify Payments, PayPal, and Google/Apple Pay, to handle online payments. Casana Interiors does not store or have access to full card numbers, security codes, or other sensitive payment details. We only retain limited billing and transaction information where necessary for accounting, order management, and fraud-prevention purposes.

2.b. Information Collected Automatically

When you browse our website, certain information is collected automatically through the use of cookies and similar technologies, to help us maintain site performance and improve your experience. This can include:

  • technical data such as your IP address, browser type, operating system and time-zone setting;
  • information about how you use our website, including pages viewed, links clicked, time spent on site, and search terms; and
  • details about how you arrived at our site, for example from search engines or online advertisements.

This information helps us to analyse website traffic, detect errors, and keep our systems secure. Like most websites, we use cookies and similar technologies to collect some of this data. You can learn more about these tools in our Cookie Policy.

2.c. Information from Third Parties

We sometimes receive information about you from third parties who assist in delivering our services. These can include:

  • payment and finance providers, who confirm and process transactions;
  • delivery and logistics partners, who coordinate deliveries and provide status updates;
  • analytics and marketing partners, who help us understand website activity and improve advertising; and
  • social media or marketplace platforms, if you choose to engage with us through those channels.

All such data is processed in accordance with this Privacy Policy and the data-protection laws that apply in the UK.

2.d. Sensitive or Special Category Data

We do not knowingly collect or process any special category data, such as information about your health, ethnicity, political opinions or criminal record.

We do not collect any special category data (such as information about health, religion, or political opinions) or criminal conviction data.

3. How We Collect Your Information

3.a. Direct Interactions

You may give us personal information when you:

  • create an account or trade account
  • place an order via our website, by phone, or by email
  • subscribe to our marketing communications
  • contact us with an enquiry or complaint
  • provide feedback, reviews, or participate in a survey

3.b. Automated Technologies

When you interact with our website, we may automatically collect technical data about your equipment, browsing activity, and usage patterns. This information is gathered through cookies, pixels, and similar technologies to help us maintain website performance and security.

You can manage your cookie preferences through your browser settings or by visiting our Cookie Policy.

3.c. Third Parties and Publicly Available Sources

We may also receive personal data from third parties that help us operate and deliver our services, including:

  • payment processors, such as Stripe, PayPal, and Google/Apple Pay, who process and confirm your transactions
  • delivery and logistics partners who handle fulfilment
  • analytics and marketing providers (e.g. Google Analytics, Meta Ads)
  • trade account verification services or professional directories (for business customers)

4. How We Use Your Personal Data

We will only use your personal data for the purposes for which it was collected unless we reasonably consider that another purpose is compatible with the original one.
If we need to use your data for a different purpose, we will notify you and explain the legal basis for doing so.

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

Provide, Tailor, and Improve the Services. We use your personal information to provide you with the Services, including to perform our contract with you, to process your payments, to fulfill your orders, to remember your preferences and items you are interested in, to send notifications to you related to your account, to process purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, to facilitate any returns and exchanges, to enable you to post reviews, and to create a customized shopping experience for you, such as recommending products related to your purchases. This may include using your personal information to better tailor and improve the Services.

Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you online advertisements for products or services on the Services or other websites, including based on items you previously have purchased or added to your cart and other activity on the Services.

Security and Fraud Prevention. We use your personal information to authenticate your account, to provide a secure payment and shopping experience, detect, investigate or take action regarding possible fraudulent, illegal, unsafe, or malicious activity, protect public safety, and to secure our services. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password or other access details with anyone else.

Communicating with You. We use your personal information to provide you with customer support, to be responsive to you, to provide effective services to you and to maintain our business relationship with you.

Legal Reasons. We use your personal information to comply with applicable law or respond to valid legal process, including requests from law enforcement or government agencies, to investigate or participate in civil discovery, potential or actual litigation, or other adversarial legal proceedings, and to enforce or investigate potential violations of our terms or policies.

5. Legal Bases for Processing

Under UK data protection law, we must have a valid legal basis to process your personal data. Casana Interiors relies on the following:

Performance of a contract - when we need your data to process an order, deliver goods, or provide customer support.

Consent - where you have provided permission, such as to receive marketing communications or accept optional cookies.

Legal obligation - when processing is required to comply with our legal responsibilities, including tax, accounting, or consumer protection laws.

Legitimate interests - where processing is necessary to pursue our business objectives, such as improving the customer experience or protecting our systems, provided your rights and interests do not override those interests.

We do not rely on consent as the sole lawful basis for processing when your information is needed to fulfil an order or respond to a service request.

6. Sharing Your Personal Data

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

  • With Shopify, vendors and other third parties who perform services on our behalf (e.g. IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
  • With business and marketing partners to provide marketing services and advertise to you. For example, we use Shopify to support personalized advertising with third-party services based on your online activity with different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on where you reside, you may have a right to direct us not to share information about you to show you targeted advertisements and marketing based on your online activity with different merchants and websites. .
  • When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations.
  • With our affiliates or otherwise within our corporate group.
  • In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or others.

7. Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside, in order to provide and improve the Services for you. In addition, to help protect, grow, and improve our business, we use certain Shopify enhanced features that incorporate data and information obtained from your interactions with our Store, along with other merchants and with Shopify. To provide these enhanced features, Shopify may make use of personal information collected about your interactions with our store, along with other merchants, and with Shopify. In these circumstances, Shopify is responsible for the processing of your personal information, including for responding to your requests to exercise your rights over use of your personal information for these purposes. To learn more about how Shopify uses your personal information and any rights you may have, you can visit the Shopify Consumer Privacy Policy . Depending on where you live, you may exercise certain rights with respect to your personal information here Shopify Privacy Portal Link.

8. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to help us operate effectively and improve your experience. Cookies are small files placed on your device that enable key site functions, such as remembering your preferences, analysing site performance, and personalising content.

Some cookies are essential for the operation of the website, while others are optional and help us understand how visitors use our site so we can improve it.

You can manage your cookie preferences at any time through your browser settings or by visiting our Cookie Policy. Disabling certain cookies may affect how the website functions.

We may also use analytics tools, such as Google Analytics and Microsoft Clarity, to collect aggregated data about visitor activity. This information helps us measure performance and understand how customers interact with our website.

9. How Long We Keep Your Personal Data

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including satisfying any legal, accounting, or reporting obligations.

This means that:

  • order and transaction data are generally retained for up to six years to meet tax and financial record-keeping requirements
  • account information remains active until you choose to close your account or request deletion
  • marketing data is kept until you withdraw consent or unsubscribe from our communications

When personal data is no longer required, we will securely delete or anonymise it so that it can no longer be linked to you.

10. How We Protect Your Personal Data

We take the security of your information seriously and implement appropriate technical and organisational measures to protect it from unauthorised access, misuse, loss, or disclosure.

These measures include:

  • secure servers and encrypted data transmission;
  • restricted internal access to personal information;
  • regular system monitoring, maintenance, and security updates; and
  • procedures for managing and responding to data breaches in accordance with legal requirements.

While we take all reasonable precautions to protect your data, no method of transmission over the internet or electronic storage is completely secure. You are responsible for maintaining the confidentiality of any account credentials and for ensuring your own systems are protected.

11. Children’s Data

Our website and services are not intended for children under 16. We do not knowingly collect personal information from anyone under this age. If we discover such data, we will delete it promptly.

12. International Data Transfers

Casana Interiors operates within the United Kingdom, and we primarily store and process your personal data within the UK.

In limited cases, some of our service providers may process data outside the UK or the European Economic Area (EEA). Where this occurs, we ensure that appropriate safeguards are in place to protect your information, consistent with UK data protection law.

These safeguards may include:

  • the use of standard contractual clauses approved by the UK Information Commissioner’s Office (ICO)
  • verifying that the destination country is recognised as providing an adequate level of data protection
  • implementing other legally recognised transfer mechanisms

If you would like further information about international transfers or the safeguards we use, please contact us using the details in Section 18 of this policy.

Our website may contain links to third-party websites or services. We are not responsible for the content or privacy practices of these websites, and we encourage you to review their privacy policies before providing any personal information.

13. Your Rights Under Data Protection Law

You have a number of rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018 in relation to the personal data we hold about you. These include the right to:

  • request access to the personal data we hold about you (a “data subject access request”)
  • request correction of any incomplete or inaccurate information
  • request erasure of your data where there is no lawful reason for us to continue processing it
  • object to our processing where we are relying on legitimate interests or are using your data for direct marketing
  • request restriction of processing in certain circumstances
  • request the transfer of your personal data to you or another provider (data portability)

  • withdraw your consent at any time where processing is based on consent, such as for marketing communications

If you wish to exercise any of these rights, please contact us using the details in Section 18.

We will respond to all legitimate requests within one month, although this period may be extended if your request is complex or numerous.

If you are not satisfied with how we handle your data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) - the UK’s supervisory authority for data protection (www.ico.org.uk). We would appreciate the chance to respond to your concerns first.

14. Links to Other Websites

Our website may contain links to third-party websites, plugins, or applications. Following these links may allow third parties to collect or share information about you.

We have no control over, and are not responsible for, the privacy practices or content of these external websites. When you leave our website, we encourage you to read the privacy policy of every site you visit.

15. Complaints

If you wish to make a complaint, you can contact us via contact@casanainteriors.co.uk

You can also contact the Information Commissioner’s Office (ICO) via their website http://www.ico.org.uk 

16. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business operations, legal requirements, or data protection practices.

When updates are made, we will revise the “last updated” date shown at the top of this page. If we make material changes, we may notify you through a prominent notice on our website or by direct communication, where appropriate.

We encourage you to review this Policy regularly so that you remain informed about how we protect and use your personal information

17. Accessing, Updating, and Managing Your Personal Data

You have the right to request access to the personal data we hold about you, to ask for corrections to any inaccuracies, or to request that we delete your information where it is no longer required for the purpose for which it was collected.

You may also have the right to withdraw your consent to certain types of processing, such as marketing communications. These rights may be limited in some cases by applicable law or where we have a legitimate reason to continue processing your data.

To request access, updates, or deletion of your personal information, please contact us using the details in Section 18.

18. Contact Us

If you have any questions about this Privacy Policy, how we handle your personal data, or wish to exercise any of your rights, please contact us using the details below:

Casana Ltd
Registered office: Douglas House, Green Street, Wigan, WN3 4DQ
Email: contact@casanainteriors.co.uk
Telephone: 01925 594 254