Replacement & Replenishment Service
What is your Replacement & Replenishment service?
Our Replacement & Replenishment service is designed for customers who would like to refresh or re-order the same item at a later date.
It is suitable where furniture needs updating due to normal wear and tear, aesthetic changes or general use. In these cases, the replacement is processed as a new purchase at the current price and subject to standard availability and delivery terms.
Who is this service for?
This service is available to customers who have previously purchased Casana furniture and would like to replace, refresh or extend their set. It is suitable for homeowners or trade clients who want to maintain continuity without fully redesigning a space.
What types of items can be replaced?
Subject to product availability, we can typically replace furniture across living, dining and bedroom spaces. Where ranges have been updated or discontinued, we will suggest the closest suitable alternative.
How do you ensure consistency with my existing furniture?
We retain records of previous orders and specifications where applicable. When a replacement is requested, we will supply the original product or confirm the nearest current equivalent. Any proposed alternative will be agreed with you before an order is placed.
How does the process work?
You contact us with your order details and the item/s you wish to replace.
We will confirm availability, lead times and pricing, then issue a quotation for approval. Once confirmed, delivery is arranged in line with our standard delivery model.
What are the typical lead times?
Lead times align with our standard supply timelines. In stock items are typically delivered within 10-14 working days, depending on location. Made-to-order items will have lead times confirmed at quotation stage.
How does this relate to warranty claims?
Our Replacement & Replenishment service is intended as a hassle free solution to update your furniture with an exact replacement.
If you are seeking a replacement because of a structural fault covered under our 5-Year Warranty or your statutory rights, this will be handled as a warranty claim rather than a paid replacement. Please contact us with details and images so we can assess the issue and advise on the next steps.
How is pricing structured?
All replacements are quoted individually. Pricing will reflect the items requested and any optional services. Any other charges or minimum order values will be confirmed at quotation stage.
How do I request a replacement?
To request a replacement or discuss extending an existing set, please contact us:
Email: contact@casanainteriors.co.uk
Telephone: 01925 594 254
Please include your order reference, the items required and any relevant deadlines. We will confirm availability and next steps.